Brodbay – Return & Refund Policy

At Brodbay, customer satisfaction is our priority. We want you to feel confident when shopping with us. Please read our Return & Refund Policy carefully:

1. Eligibility for Returns

• We accept returns if the item you receive is not damaged or broken.

• Products must be returned in their original condition, unused, and in the original packaging.

• Return requests must be initiated within 14 days of delivery.

2. Proof of Condition Before Dispatch

• Every item is carefully checked and inspected before shipping.

• We provide image proof of the product condition prior to dispatch to ensure transparency.

3. Non-Returnable Items

• Products damaged due to mishandling after delivery are not eligible for return or refund.

• Customized, perishable, or clearance items cannot be returned unless faulty.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping costs are non-refundable. If you receive a refund, the return shipping cost may be deducted (unless the return is due to our error).

5. Exchanges

• If you receive a damaged or incorrect product, we will gladly exchange it for the same item (subject to availability).

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
📧 support@brodbay.com