Just add your items to the cart and check out — no account needed, though creating one lets you track orders and check out faster next time.

We accept all major debit/credit cards and other checkout options shown at checkout.

Email us at brodbayltd@gmail.com as soon as possible — if it hasn't shipped yet, we'll do our best to change or cancel it.

Standard UK delivery is typically 3–5 business days after dispatch. See our Shipping and Delivery Policy for full details.

Visit our Track My Order page and enter your order ID and email, or check the tracking link in your confirmation email.

We currently ship within the UK. Get in touch if you're outside the UK and we'll let you know if we can help.

Unused items in original packaging can be returned within 30 days of delivery. Full details are on our Return Policy page.

Sorry to hear that! Email brodbayltd@gmail.com with your order number and photos of the issue, and we'll sort a repair, replacement, or refund.

Once we receive and inspect a return, refunds are processed within 14 days and usually appear in 5–10 business days depending on your bank.

Our rope leash comes in 12 colours and 6 size combinations (1cm or 1.2cm thickness, in 120cm/150cm/180cm lengths) — best suited to medium-sized dogs.

Yes — it uses humane ultrasonic frequencies rather than shock, designed to interrupt unwanted barking without causing pain or stress. See the product page for full training mode details.

Our rechargeable devices charge via USB Type-C. Avoid leaving them charging unattended for long periods and keep away from water and extreme heat.

Check the individual product listing for material details — we'll always state this clearly on the product page.