Return Policy

Last updated: 13 September 2026

We want you to be happy with your Brodbay purchase. This policy explains your options if you change your mind or receive a faulty item.

1. Change of mind returns

You can return most unused items in their original packaging within 30 days of delivery for a refund or exchange. This is on top of your legal 14-day cancellation right under the Consumer Contracts Regulations 2013.

2. How to return an item

• Email brodbayltd@gmail.com with your order number and the item(s) you'd like to return
• We'll confirm the return address and any instructions
• Pack the item securely with proof of purchase
• Once we receive and inspect the item, we'll process your refund within 14 days

3. Who pays return postage

For change-of-mind returns, the customer is responsible for return shipping costs unless the item is faulty or not as described. For faulty items, we'll cover return postage or arrange collection.

4. Faulty or damaged items

If an item arrives faulty, damaged, or not as described, you're entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Contact us as soon as possible with photos of the issue.

5. Exclusions

For hygiene reasons, we're unable to accept returns of used pet grooming/vacuum attachments or opened consumables (e.g. poop bag rolls) unless faulty.

6. Refunds

Refunds are issued to your original payment method. Please allow up to 5–10 business days for the refund to appear, depending on your bank.

7. Contact

Any questions about a return: customerservice@brodbay.co.uk