Track My Order
Track your order
Give us a few details and we'll find your order — even if you checked out as a guest. We know waiting for your pet's new gear is the hard part, so let's find out where it is.
Enter your order details
Have an account? Log in to see your full order history instead.
Confirmation email sent
Once your Brodbay order ships, you'll get an email with a link straight to your tracking details.
Log in or track as a guest
Got an account? Log in and check Account → Order History. No account? Use guest tracking above.
Enter your details
Pop in the email address and order ID from your confirmation email to pull up your shipment.
See your delivery status
Check whether your order is Processing, Shipped, or Delivered — and track each parcel if it's split into more than one.
Can't find the email?
Check your spam/junk folder first. Still nothing? Our team is happy to look it up for you.
Tracking FAQs
How do I track my Brodbay order?
Once your order ships, you'll get a confirmation email with a tracking link. You can also come back to this page, log in if you have an account, or enter your email and order ID above.
I can't find my tracking email — what now?
Check your spam or junk folder first, since automated emails sometimes land there. Still nothing? Email us at brodbayltd@gmail.com with your order number and we'll sort it out.
My order shows multiple parcels — is that normal?
Yes — larger orders (like a leash plus a vacuum) sometimes ship separately since items come from different parts of our warehouse. You'll be able to track each parcel individually.
How long does delivery take?
Standard UK delivery is usually 3–5 business days after dispatch. See our Shipping and Delivery Policy for full details.
