Shipping and Delivery Policy

Last updated: 13 September 2026

1. Delivery areas

We currently ship to addresses within the United Kingdom. [Add other regions if applicable.]

2. Processing time

Orders are typically processed and dispatched within 1–2 business days of payment confirmation, excluding weekends and public holidays.

3. Delivery times

• Standard delivery: 3–5 business days
• Express delivery: 1–2 business days (where available)

These are estimates, not guarantees — occasional delays can occur, particularly during peak periods or due to courier issues outside our control.

4. Delivery costs

Delivery costs are calculated at checkout based on your order size and delivery option. [Insert your actual thresholds, e.g. free delivery over £30.]

5. Order tracking

Once your order ships, you'll receive a confirmation email with tracking information where available.

6. Missing or delayed parcels

If your order hasn't arrived within the expected timeframe, contact us at brodbayltd@gmail.com with your order number and we'll investigate with the courier.

7. Incorrect address

Please double-check your delivery address at checkout — we can't be held responsible for non-delivery due to an incorrect address supplied by the customer, though we'll always try to help resolve the issue.

8. Contact

Questions about delivery: customerservice@brodbay.co.uk